Questions, answered plainly

Hayes and the UB3/UB4 postcodes — Hayes Town, Hayes End, Yeading, Harlington and the canal side, plus the roads bordering Southall and Uxbridge. For a move entirely inside another west-London patch we point you at the right firm in our network rather than stretching to cover it.

A survey first, then a written figure. Video for most homes, in person where the access or the volume earns it. The survey produces a room-by-room list and the list produces the quote, with a plain statement of what is and is not included.

Because a number generated from two postcodes and a bedroom count cannot know about the loft, the garage, the stair turn, or that the road is controlled parking. It gets revised later, usually on the morning and usually upward. Measuring first is slower and honest.

Not if the house matches what we recorded. Where something genuinely changes we tell you before we carry on rather than adding it to an invoice afterwards.

On most Hayes roads, with planning. Where a street is controlled or too narrow for a full-size vehicle we arrange a dispensation with Hillingdon or plan a shuttle from the nearest sensible point. It gets settled before the morning.

A planning question rather than a problem. Plenty of the streets behind the Uxbridge Road will not take a full-size vehicle comfortably. We look at the approach at survey and bring the right size, or shuttle — rather than discovering it with a van half-blocking the road.

It changes the volume, almost always upward. Lofts and garages are where the surprises live and the commonest reason a move overruns. Open both before the survey so the figure covers what is genuinely there.

Regularly. The converted wharf buildings and the newer developments run booked service lifts and loading bays. We agree the window with the managing agent first, then build the load order around it.

Then it is known at the survey rather than on the day. Lift internal dimensions and stairwell widths are measured precisely because a sofa that came up one staircase does not automatically go down another. Where nothing fits, dismantling or a different route is planned in advance.

A good share of Harlington and Hayes work is tied to airport shifts, so early starts and weekend moves are ordinary here rather than exceptional. Tell us what your week looks like and we will fit the day around it.

Often. We take short-notice work and will tell you honestly what is possible rather than promising a date and scrambling. Parking dispensations are the limiting factor more often than crew availability.

Uprights, with the right crew and equipment. For grands and genuinely specialist instruments we will say plainly whether we are the right firm — elsewhere in our network heavyremovals.uk carries that specialism, and pointing you there beats learning on your instrument.

Containerised storage between dates — we pack it, list it on the way in, and deliver it back out when the dates settle. It is not a self-storage unit you rent and load yourself, and we do not pretend to be a storage company.

It happens constantly in a chain. Storage bridges the gap and the load travels when the date is genuinely firm, which beats a vehicle sitting outside a house nobody can open.

No. House clearance and waste carriage are a different trade under a different licence and we would rather say so than improvise. We do take our own packing materials away at the end.

Gas, plumbed and hard-wired appliances need a qualified engineer. We will work around one and plan the day so their visit fits, but we will not do it ourselves.

Often. The M4 and the M25 are minutes away, so a long run west or north starts easily. Those go as one job with one crew at both ends rather than a handover at a depot.

Road moves from Hayes to France, Spain, Italy and Portugal. The customs declaration is built from the survey inventory and lodged before the vehicle travels. Those four are what we run regularly; we would rather be straight about the limit than list twenty countries.

It depends on the route, on whether the load is dedicated or shared, and on how clearance runs at the far end. Your written quote sets out an expected window for your move rather than a figure chosen to sound reassuring.

Cover is in place and its terms are in your quotation — what is covered, the limits and the exclusions. Read it before you book, and tell us about anything of unusual value so it is properly accounted for.

Because we have not collected any yet, and a score we could not substantiate would undercut the one thing this site is actually claiming. When there are real reviews they will appear with real names against them. Judge us on the survey and the written quote — you see both before committing.